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You can have the best PR strategy or marketing campaign this side of the Atlantic, but if you misspell a word or apply the incorrect use of an apostrophe, it can negatively impact on how you and your business are perceived regardless. The odd typo happens to us all and can usually be recognised as just that, but the obvious use of an incorrect word or spelling is a different kettle of fish entirely, so it’s important to get it right in your communications.
As a team of technically-trained copywriters, journalists and grammarians, we’re often asked for advice, so in this blog we’ve decided to clear up a few of the most common errors we see:
We could go on forever with these and we often cringe when reading marketing material - in fact we recently shared some marketing literature on our socials from a well-known hotel chain that had a number of embarrassing mistakes!
We cannot stress enough the impact that poor communications can have on your business brand - in a survey conducted in 2022 by Accuracy Matters it was reported that almost three-quarters of UK adults (73%) said their perceptions of a brand would worsen if they noticed grammatical or spelling mistakes in brand messaging.
Not only can errors lead to confusion about the intended meaning of a message, but they can also result in a lack of credibility in your industry and a negative perception of your company’s professionalism and competence.
Take the well-known SodaStream Super Bowl ad from 2014 for example, which ran at a reported cost of $4 million in air time. A little extra for scriptwriters might have been a good investment too, as the line “less sugar, less bottles” will be remembered for all the wrong reasons. (It should have been fewer bottles, as ‘bottles’ is a countable noun - oops!)
If in doubt, always double check. It simply isn’t worth losing the value of what you’re saying because of a small issue with how you’re saying it.
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